Domain Can not view accounts in cPanel/WHM

There are many reason for an active account to  disappear from WHM List Accounts.

Assuming the disappeared account as www.example.com with username ‘example’, you should check following entries on the server:


1) Check for the VirtualHost entry for the domain in /usr/local/apache/conf/httpd.conf file. If the VirtualHost entry is missing, add it.

2) Check the entry for the domain in /var/cpanel/users/eukh. If the entry domain the domain appears like XDNS=example.com, change it to DNS=example.com.

3) Check the entry for the domain in /etc/userdomains & /etc/trueuserdomains.

4) If the domain is not visible in only reseller WHM, you should check the entry in /etc/trueuserowners.

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